AI Rent Collection Automation with Escalation Ladders
Run reminders, escalations, payment actions, reconciliation, and write-back on a defined cadence with autonomy set per action.
Cadence on the calendar
Follow-ups go out on the schedule defined by lease terms and policy, not by whoever remembers.
Scheduled reminder ladder
Polite first reminder, factual notice, and escalation trigger on fixed intervals.
Lease-aware timing
Grace periods and fee terms pulled from the lease so messages match the agreement.
Consistent voice
Every message reads like the operator wrote it, with no template scent.
Governed escalation
The workflow executes each step under its configured autonomy mode and records the outcome.
Threshold exception paths
Accounts crossing a defined threshold continue automatically, notify, hold for approval, or route to the required authority.
Payment-plan actions
Offers prepared from lease terms and prior communication, then executed or routed under policy.
Waiver records
Fee waivers are logged decisions, so policy stays consistent across months.
Availability and approval rules
Connect your property systems, payments, and communication channels. Available actions depend on your providers, permissions, and workspace rules.
Eligible workflows can run automatically, notify you, wait for approval, or stay human-only. High-Impact Actions defined in the Terms require qualified human review and explicit approval. Legal, safety, licensing, and provider requirements still apply.
Workflow availability, input formats, outputs, permissions, retention, and integrations depend on the enabled workspace configuration and connected source systems.
The full playbook
The collection ladder (reminders, plans, escalation, and documentation) is documented in the rent collection workflow guide.
Where autonomy is set
Escalation thresholds and waiver decisions can run automatically, notify, wait for approval, or remain human-only.
Frequently asked questions
Can messages go out without review?
Eligible messages can, within your workspace rules. High-Impact Actions, including late fees, still require qualified human review and explicit approval under the Terms.
What if a tenant disputes a late fee?
The dispute follows its configured autonomy mode with the lease, ledger, and communication history attached. Required legal or financial authority still applies.
Do you send legal notices?
Dwelon can prepare notices and supporting records. Statutory and eviction-related notices require qualified human review and explicit approval under the Terms before sending or filing.