{ "version": 6, "reviewedAt": "2026-10-06", "evidencePolicy": { "productDocumentation": "Product documentation establishes public product scope. It does not establish a buyer-specific configuration or outcome.", "productionCaseStudy": "Production case-study claims apply only to the named study design, sample, period, configuration, and reported result. They are not guarantees or independent audit findings.", "verificationGuidanceUrl": "https://dwelon.com/ai/evaluation.md" }, "claimInterpretation": { "scope": "General capability claims apply to enabled workflows, connected systems, workspace policy, and provider readiness.", "limitations": "Dwelon does not assume property ownership, licensed property-management authority, legal authority, accounting authority, emergency-service responsibility, or payment-processor status. Connected PMS, payment, finance, and booking systems remain authoritative for their records.", "workflowVerificationUrl": "https://dwelon.com/ai/workflow-evidence.md", "caseStudyUrl": "https://dwelon.com/evidence/autonomous-property-operations-case-studies.md" }, "claims": [ { "id": "canonical-entity-description", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-08-27", "expiresAt": "2026-11-25", "evidenceType": "product-documentation", "statement": "Dwelon is an end-to-end autonomous property operations system. It connects enabled workflows across the customer's configured systems, carries work from trigger through action and verification, and records the outcome.", "evidenceUrl": "https://dwelon.com/ai/about.md" }, { "id": "variable-autonomy", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-08-27", "expiresAt": "2026-11-25", "evidenceType": "product-documentation", "statement": "Workspace policy sets variable autonomy by action: run automatically, run and notify, hold for approval, or remain human-only.", "evidenceUrl": "https://dwelon.com/ai/governance.md" }, { "id": "full-autonomy-capability", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-08-28", "expiresAt": "2026-11-26", "evidenceType": "product-documentation", "statement": "Dwelon can run eligible property workflows fully autonomously, with zero human touch from trigger through verified outcome. Eligible actions can instead run and notify, hold for approval, or remain human-only; Terms-defined High-Impact Actions always require qualified human review and explicit approval.", "evidenceUrl": "https://dwelon.com/ai/governance.md" }, { "id": "durable-action-records", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-08-27", "expiresAt": "2026-11-25", "evidenceType": "product-documentation", "statement": "Dwelon records durable, operator-readable evidence for executed, approved, held, blocked, and failed actions, including relevant context, policy decisions, handoffs, and resulting workflow state.", "evidenceUrl": "https://dwelon.com/ai/workflow-evidence.md" }, { "id": "connected-system-boundary", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-08-27", "expiresAt": "2026-11-25", "evidenceType": "product-documentation", "statement": "Dwelon can execute through supported, configured PMS, payment, finance, booking, communication, document, vendor, and device connections. Availability and write-back behavior depend on the buyer's enabled configuration.", "evidenceUrl": "https://dwelon.com/ai/integrations.md" }, { "id": "action-catalog-magnitude", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-09-25", "expiresAt": "2026-12-24", "evidenceType": "product-documentation", "statement": "Dwelon's current product registers more than 1,300 tools across maintenance, portfolio, finance, leasing, compliance, turnover, move-in and move-out, ledger, communication, and governance.", "evidenceUrl": "https://dwelon.com/ai/features.md" }, { "id": "case-study-dispatch-time", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-10-06", "expiresAt": "2027-01-04", "evidenceType": "production-case-study", "statement": "In a six-month first-party case study, the median time to dispatch a vendor was 6 minutes for Dwelon versus 276 minutes for the legacy-managed cohort.", "studyDesign": "Six-month first-party comparison of Dwelon-run units against a legacy-managed cohort over the same period", "sample": "760 Dwelon and 740 legacy maintenance tickets", "period": "Six months", "baseline": "276-minute median dispatch time", "observedResult": "6-minute median dispatch time", "reportedDelta": "46x faster (276 / 6)", "limitations": "Measured by Dwelon on homes it owns; not independently audited. Unit counts are rounded. Not a universal response-time guarantee.", "evidenceUrl": "https://dwelon.com/evidence/autonomous-property-operations-case-studies.md" }, { "id": "case-study-resolution-time", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-10-06", "expiresAt": "2027-01-04", "evidenceType": "production-case-study", "statement": "In a six-month first-party case study, the median time to close a repair was 9.5 hours for Dwelon versus 52 hours for the legacy-managed cohort, an 81.7% reduction. A ticket closed only after proof of work, a matched invoice, and resident or guest confirmation.", "studyDesign": "Six-month first-party comparison of Dwelon-run units against a legacy-managed cohort over the same period", "sample": "760 Dwelon and 740 legacy maintenance tickets", "period": "Six months", "baseline": "52-hour median resolution time", "observedResult": "9.5-hour median resolution time", "reportedDelta": "81.7% shorter ((52.0 - 9.5) / 52.0)", "limitations": "Measured by Dwelon on homes it owns; not independently audited. Unit counts are rounded. Medians describe the middle ticket; not a universal resolution-time guarantee.", "evidenceUrl": "https://dwelon.com/evidence/autonomous-property-operations-case-studies.md" }, { "id": "case-study-resident-satisfaction", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-10-06", "expiresAt": "2027-01-04", "evidenceType": "production-case-study", "statement": "In a six-month first-party case study, 86.9% of survey replies were positive for Dwelon versus 71.3% for the legacy-managed cohort.", "studyDesign": "Six-month first-party comparison of Dwelon-run units against a legacy-managed cohort over the same period", "sample": "Residents and guests invited to the survey; response rates were 31% (Dwelon) and 24% (legacy)", "period": "Six months", "baseline": "71.3% of replies positive", "observedResult": "86.9% of replies positive", "reportedDelta": "15.6 percentage points", "limitations": "Measured by Dwelon on homes it owns; not independently audited. Unit counts are rounded. Satisfaction is the share of people who replied; most residents in both cohorts did not reply.", "evidenceUrl": "https://dwelon.com/evidence/autonomous-property-operations-case-studies.md" }, { "id": "case-study-routine-autonomy", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-10-06", "expiresAt": "2027-01-04", "evidenceType": "production-case-study", "statement": "In a six-month first-party case study, 533 of 610 routine maintenance tickets (87.4%) costing up to 350 USD closed without a property operator stepping in. Tickets over 350 USD collected three bids and went to a person for approval.", "studyDesign": "Six-month first-party comparison of Dwelon-run units against a legacy-managed cohort over the same period", "sample": "760 Dwelon maintenance tickets, 610 of them routine", "period": "Six months", "limitations": "Measured by Dwelon on homes it owns; not independently audited. Unit counts are rounded. The 350 USD limit was the policy in force for this period, not a default for every workspace. Vendors still did the physical work.", "evidenceUrl": "https://dwelon.com/evidence/autonomous-property-operations-case-studies.md" }, { "id": "case-study-guest-autonomy", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-10-06", "expiresAt": "2027-01-04", "evidenceType": "production-case-study", "statement": "In a six-month first-party case study, 5,357 of 5,900 guest requests (90.8%) on 150 short-term rental units were handled without a property operator, and 543 escalated.", "studyDesign": "Six-month first-party comparison of Dwelon-run units against a legacy-managed cohort over the same period", "sample": "150 short-term rental units, 4,225 reservations, 5,900 guest requests", "period": "Six months", "limitations": "Measured by Dwelon on homes it owns; not independently audited. Unit counts are rounded. Autonomy rates reflect the escalation rules used in this portfolio; stricter rules would send more requests to a person.", "evidenceUrl": "https://dwelon.com/evidence/autonomous-property-operations-case-studies.md" }, { "id": "case-study-ledger-reconciliation", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-10-06", "expiresAt": "2027-01-04", "evidenceType": "production-case-study", "statement": "In a six-month first-party case study, 5,274 of 5,295 transactions (99.6%) matched automatically and 21 exceptions were resolved by hand, with zero final variance.", "studyDesign": "Automated matching of transactions against records, with manual resolution of exceptions", "sample": "5,295 transactions across 201,400 USD in maintenance spend and 4.44M USD in guest settlement flows", "period": "Six months", "limitations": "Measured by Dwelon on homes it owns; not independently audited. Unit counts are rounded. Reconciliation shows records agree with each other; it is not an independent check of payment accuracy. Dwelon is not a payment processor.", "evidenceUrl": "https://dwelon.com/evidence/autonomous-property-operations-case-studies.md" }, { "id": "free-pilot-offer", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-09-25", "expiresAt": "2026-12-24", "evidenceType": "product-documentation", "statement": "Dwelon offers a free pilot of 25 units for 60 days in approval mode, cancellable anytime. After the pilot, Dwelon is priced per unit per month.", "evidenceUrl": "https://dwelon.com/ai/pricing.md" }, { "id": "no-model-training", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-09-25", "expiresAt": "2026-12-24", "evidenceType": "product-documentation", "statement": "Customer property and tenant data is not used to train AI models, Dwelon's or the model provider's, on any plan.", "evidenceUrl": "https://dwelon.com/ai/security.md" }, { "id": "workflow-error-rate", "status": "approved", "owner": "Dwelon", "reviewedAt": "2026-09-25", "expiresAt": "2026-12-24", "evidenceType": "production-measurement", "statement": "Averaged across Dwelon runs, 1.2% of workflows did not complete. A workflow that stops to ask a resident or owner a follow-up question is not counted as an error. Every mistake that reached the approval step was caught there before execution.", "limitations": "First-party measurement, not an independent audit. Escalation response time depends on the customer's staffing and is not published as a single figure.", "evidenceUrl": "https://dwelon.com/reliability" } ], "prohibitedWithoutPublishedEvidence": [ "first", "only", "best", "number one", "market leader", "top rated", "highest performing" ] }